General help questions

How long will it take for my order to be delivered?

You will receive notifications at every stage of your order from confirmation through to delivery. We ship using Australia Post. Depending on your location, standard orders should be delivered 2-6 business days after dispatch. At peak times, the Australia Post network can experience delays, and we thank you for your patience should your order be dispatched at one of these times.

Can I claim a health fund rebate for my prescription glasses?

Yes. You will receive an itemised invoice that can be used to claim the rebate with your private health fund

Can I change my shipping address after placing my order?

Yes. Your shipping address can be changed before your order is dispatched. Orders generally pass through pre-dispatch quality checks quite quickly, so if you do need to change your delivery address once your order is marked Undergoing Quality Checks, please email support@framesbuy.com.au us to ensure your address can still be changed. Once your order is marked Ready for Dispatch, your order cannot be redirected or recalled.

What should I do if I haven't received a response to my return request?

Please allow up to one business day for us to respond to your request. If you do not hear from us within that period, you can email us at support@framesbuy.com.au.

What percentage of blue light do your blue blocker / computer vision glasses block?

Our industry leading blue light lenses block 70-80% of the most harmful blue light emitted from digital screens.

Do you offer exchanges and returns?

We offer 15-day unconditional returns on frames and cases. Orders that are faulty will be replaced at no cost. We do not offer refunds for ‘change of mind’ on the prescription lens part of your order. View our full refunds and exchange policy. Visit our returns page to process return request.